Jess Tayel identifies four communication patterns that undermine change leaders: the Rambler who loses clarity, the Defensive Responder who answers unasked questions, the Invisible Contributor who hides their impact, and the Short-Term-Only Answerer who skips the longer view. A new masterclass teaches a framework to eliminate rambling, defensiveness, and incomplete messaging.
Chapters
I've seen a lot of great change, transformation, strategy execution practitioners and leaders who their spoken communication has not been leveled up to what is being perceived on written communication. Well, for example, I've seen those patterns. The one that comes to mind right now is the rambler, somebody who just Ask the question, and they just keep going on and on and on, and in a way that we can't really understand what they're saying. What is the point that they're making? And after they're done speaking, there's this awkward silence of like, okay, moving on. Another pattern is those who get straight into defense, defense mode, and there's so much in the weeds trying to explain. approach that they've done, how the team has worked really hard. They basically kind of answer questions that no one asked. Another pattern is being the invisible contributor, and that happens a lot, where the words chosen come from a place of, we as a team, we have done that together, working with the stakeholders, things like that, that doesn't really say So what was your contribution in this? Leaving the listeners to fill in the gaps about where you fit in, and that's dangerous because they might think to themselves, especially if you're new to the organization, you're a contractor, you're a consultant, that, ah, so it's this BAU function that helped. Oh, it's that person that I know helped. Another thing, another pattern that I see is Answering the question from the lens of the now, but not seeing ahead what that means long term. Basically, their answer satisfies the now but doesn't give, okay, so what's step 2, 3, and 4, so that you can demonstrate that you don't just have a hold on the context of the now and the content, but you also have a longer-term vision about where this can land, and especially if you're in a senior position. That's what sponsors and leaders are looking for. And because of all of that, I've decided that I will do a masterclass on mastering spoken communication for change and transformation leaders to tackle those patterns and allow you to have a framework that is in here That allows you to speak from a framework, makes you structured, makes you clear, makes you on point. No more rambling, no more going into the weeds, no more jargon, no more running out of breath, no more, oh, I just said half of what I wanted to say.
