Transforming Toxic Workplaces: Fostering Upstanders and Safeguarding Well-being

In this segment, Jessica Hickman emphasizes that psychological safety underlies all the concepts she presents for transforming toxic workplaces. She cites Amy Edmondson’s work on psychological safety zones as a key inspiration, adapting it to her own framework of bystander and upstander zones: the unconscious, uncomfortable, and avoidance zones represent bystander behavior, while the upstander zone reflects proactive, courageous action. Hickman asserts that upstander traits can indeed be cultivated, and her book and course detail essential upstander skill sets and archetypes. She highlights courage and candor as foundational qualities needed to challenge the status quo and call out harmful behavior, acknowledging the discomfort inherent in such actions.










