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Discipline and perfection feed each other. Start with either one, and small wins build confidence that reinforces both. Any action begins with a decision that takes courage, the willingness to move despite uncertainty and possible failure.
Discipline and perfection feed each other. Start with either one, and small wins build confidence that reinforces both. Any action begins with a decision that takes courage, the willingness to move despite uncertainty and possible failure.
Discipline is the first step. It's the most important step. And then perfection is the first step? Yeah, well, they go hand in hand, really. Discipline and perfection are cousins. I mean, we really, really could say that. Discipline is part part of that perfection process, right? So at any given moment we can say either one of those would be the first step. Behind both of them you have to say that you have to make a decision. You have to make a decision, and that requires some courage, right? When we're talking about courage, you know, that's really interesting because so often we look at courage as an end result. Well, it doesn't need to be. All you need is this much, you know, the willingness to take a chance, right? Knowing not knowing whether you're going to succeed, knowing that failure is a possibility, and that can get you on your way. Once you take that first step, you look over your shoulder, you see you've moved a little bit, that in turn, it feeds your courage, your confidence, and your sense of discipline and perfection. But yeah, either one. I'm good with both. If you want to say perfection is the first step, that's cool. If you want to say discipline is the first step, that's cool. Pick either one of those and you're going to be doing all right.
Why AI-Only Customer Service Is Failing Customers | Danny Snow on Keep It Human
