The Sensei Leader framework rests on courage, compassion, and wisdom. Courage confronts fraud and corruption that cost businesses trillions yearly. Compassion drives better employee response when people feel cared for. Wisdom combines knowledge, experience, and self-awareness, yet senior executives often lack the self-awareness they say they need most.
You talk a lot about leading with courage, compassion, and wisdom, and that's kind of at the forefront of the Sensei Leader message, if you will. That sounds kind of warm fuzzy. I mean, how does that make a difference to an organization's success?
It's not warm fuzzy. It's exactly what we need fundamentally as human beings, right? We respond better when we know people care about us. The courage part, that's, you know, there's a lot of ways to look at that, but let's look at it just this way. Because right now, business all over the world is losing trillions of dollars every year to fraud, to corruption, right, to bad behavior in their organizations. Who's got the courage to face that, right? It's hard. It's difficult, but you've got to do it. It's simple. Wisdom is a very interesting thing because, again, people— wisdom shouldn't be reserved some kind of elitist idea, right? Wisdom is very simple, very practical, and again, not warm fuzzies. I'm not a lollipops and puppy dogs kind of guy. Wisdom is certainly knowledge and experience. Almost everyone would acknowledge that, but tempered by awareness. And they ask executives and senior management, right, what's, what's your greatest need personally? And they say self-awareness. And yet that's their greatest deficiency too.
Why does that happen? Why are they not self-aware?
Look in the mirror. And that's why we use that term wisdom—knowledge and experience tempered by awareness. It means looking in the mirror. It means going back. And the best mirror for a leader is what? The people they serve.
Why AI-Only Customer Service Is Failing Customers | Danny Snow on Keep It Human
