Jim Lukaszewski on Readiness

You. I'm often asked, what is readiness? And it's a very interesting question because it has such a simple and interesting answer. 75% of readiness, in my opinion, really is a current contact list. You may say, well, what is this? The greatest delay in crisis response comes when we have to find somebody who has to give an answer or permission to do something. It takes a lot of time. So by maintaining a very important and up to date contact list, including what I call a whereabouts process, for the really key individuals in your organization, a 247 whereabouts list. This is one of the things that really helps enable your organization to respond to crisis with extreme prompt.