Jim LukaszewskiAmerica's Crisis Guru® - BETA

Jim Lukaszewski on The Metrics of Crisis

Name: Jim Lukaszewski on The Metrics of Crisis
Uploaded: 2013-06-11T20:39:19+00:00
Duration: 36 s
Channel: Jim Lukaszewski
Description: In this brief presentation, Jim Lukaszewski outlines a simple metric for categorizing crises within organizations. He asserts that roughly 95% of crises…

11 Jun 2013 · 1 min

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In this brief presentation, Jim Lukaszewski outlines a simple metric for categorizing crises within organizations. He asserts that roughly 95% of crises stem from routine operational issues that are typically managed by internal staff and pose little threat to the organization’s reputation or future business. The remaining 5% are non‑operational crises—highly emotional, victim‑producing events that can overwhelm management and trigger poor, reputation‑damaging responses. The talk emphasizes the importance of recognizing this split to allocate resources appropriately and avoid overreacting to low‑impact operational problems while preparing for the disproportionate impact of emotional crises.

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Just some metrics of crisis. 95% of all crises come from the operations of an organization on a daily basis. 95%. That means there are people in that organization who probably know how to deal with them and they represent a very minimal threat to the organization's reputation or Future business dealings. 5% are what we call non operating problems. These are these highly emotional victim producing circumstances that drive management crazy and cause very bad responses.