How to check if a call center agent actually spent the day dialing. Look at their last 100 calls, find the oldest one, and add up the gaps between each call. A real dial day has almost no gaps, so the oldest call should be from the last two hours, never yesterday.
So when you go to your call history, you know, you can scroll. That used to stop at 100. So when I would deal with an agent who swears they dial, and I still do this piece because it works, I go, give me your phone. And I scroll through and I go, what time did you start? What's it say? 10:47. Cool. Is there any reason you didn't start sooner, or is that the soonest you can start? Indifferent, I don't care. So then I could go, your second dial was at 10:58. And then I could click on a little eye and see that one lasted 1 minute. And then I can go through the day and I go, see that gap there, 15 minutes? Yep. See that gap there, 22 minutes? Yep. See that gap there, 7 minutes? Yep. See that one, 3 minutes? Yep. See that? And I add them up throughout the day. all added up to. The gaps, whatever it is, I go, that's where I won. I didn't have gaps. One dial to next dial, next dial, next dial, next dial, next dial. It doesn't mean it was 24/7, but when I was dialing, no gaps. Dial day, that 100, if I scroll to the bottom, shouldn't be more than 2 hours ago. Like, if it's noon on a dial day, my oldest call when it only stored 100 should sure as shit not say yesterday.
How YOU Can Make $15,000 Per Week from ANYWHERE ft. Keenan Stockling Jr | Ep112
