Stop reading scripts on insurance calls. Memorize your key points instead and talk like yourself, opening with something natural like "Yo, Nika, this is John." Being authentic can get you a few extra bookings per ten calls.
Now, when should you read it? At night if you don't feel comfortable with it. Do you practice it out loud? You should know it by heart.
I do know it by heart.
Then stop reading it. Just be you. Yeah. Does that make sense? Imagine being in home and like reading a presentation. Like, hi, Miss Anika. So the first step is going to be, it just ain't gonna go the way you want. You know what I'm saying? I bet by just you being you, you can book 2 or 3 more out of 10 just without even learning anything new.
So not her script, it's her delivery. Yes.
Yeah. It's not her. It's a robot talking. It's not story time. They didn't call, they don't want you to read them anything. You know what I'm saying? It's like, yo, Nika, this is John. I'm getting back to you about the form you filled out about the life insurance. You have a second? I just need to verify your date of birth.