A manager getting 100+ calls daily realized most callers didn't need immediate answers. He started sending everyone to voicemail, calling back an hour later, and using preset text replies like "on a flight" or "in a meeting." Most people didn't mind the delay.
Chapters
There was a stage, man, where I was getting 100+ calls a day. What percentage of people who call you in that particular moment would have survived if you didn't talk in that particular moment?
All of them.
All of them. Correct. You ain't that damn important. Neither am I. And so I started by playing a little game at first, and I went to Mike. He goes, try this. And we start naming names, right? Because he knows my group at the time and knows what I'm dealing with. He goes, this one, this one, this one. He goes, when they call, just send them to voicemail. Call him back in an hour. I was like, all right, that's it? He's like, yeah, start doing it. I call back an hour. You know what the most common response was when I call someone back?
I didn't need that.
Never mind, I figured it out. I don't remember, was pretty often too, but never mind, I got it figured out happened all the fucking time. You know that thing on your phone where people call and it pops up the little bubble right there and you can hit it and send the automatic message? That became like gold to me. On the other line, call you back, what's up? 'on a flight, call you back, what's up?' 'In a meeting, call you back, what's up?' Those are the 3 I had.