Before answering a client question, ask if they've already talked to Anthony or Dana. This simple check prevents your team from giving contradictory advice. The speaker also pushes managers to build a culture where people point out each other's mistakes without fear.
to really scale, I have to make sure he doesn't get taken advantage. Because you know what happens when Anthony doesn't like my answer? He'll call him. And when he doesn't like his answer, he'd be like, Dana said— you know what I mean? If they're in the agency, so there's always that kind of mom-dad thing. I make sure we're on the same page with stuff like that. And one of the things I do is I'm like, yo, if Anthony calls you with a question, ask him if he asked anybody else this question first. You sit with a client, they use insurance lingo, I'm like, hey, who else you talk to, right? I want to know the details. Where before he would spend 4— he's like, dude, I just had this whole conversation with Anthony about that. I'm like, that shit, you know, it rubs me, right? So now I have to teach the management that's a thing. We have to be on the same page. Now, I'm also open. If you think I'm— I tell my staff this too— if I'm doing something stupid, you can tell me. I'm open to a conversation. Like, I might be doing something wrong, let's talk, you know? So I, I try to just be on the same page with everybody more than anything.
How YOU Can Make $15,000 Per Week from ANYWHERE ft. Keenan Stockling Jr | Ep112
