Simply changing your tone can change your life when it comes to making phone calls.

I think one of the things I, I talk to agents a lot about over the years is like the tonality of it. I think a lot of people, like myself included— be clear, the first time I got on the phones, I quit for 2 years, so it took me a minute to figure the phone thing out— we tend to not like not be ourselves when we're on the phone. We, we have this like alter ego, this really weird voiced whatever we see an insurance phone person should be, like comes out real awkward. If you haven't recorded yourself dialing, you should do it. And listen to yourself. You'll go like— you don't have to know phone scripting. You'll hear it and go, oh gosh, no wonder why they're hanging up. You want to call people like as if you're calling a buddy. You don't, you don't need to be anything different, and you don't need a phone script if you understand the concept. Like, if, if you and I, whoever's watching, we're at a meeting together and there was a quick introduction, we don't really know each other, but you know of each other, whatever. And like I left my jacket somewhere in a sales conference, for instance, and you saw it and you had to call me and let me know that I left my jacket in the meeting we're at, and you were going to be in Atlanta tomorrow and you're going to swing it by, you would not need a phone script and your tonality would be on point.