The Power of Authenticity in Phone Sales: What Clients Really Want #insurance #sales

When I was new, I was attending so many of the events to try to learn a ton, and I was trying to be the person who was up here. And I'm like, dude, I definitely don't speak like that guy. I don't have the same background. I don't have the same training. So I had to learn how to take the concepts and just implement 'em into who I was. You just gotta be you out there. That's what clients want. One time, this, we had this staff, we're like, hey, take my phone script and type it up. This is before phone scripts were out, right? With the company, early in the company, we didn't have anything organized at all. So she takes a recording that I did and she typed it out. And I say things like, all right, cool. Cool or dope, and she typed it on there, right? And so I had this agent one time— we can tell when you're reading the words back to us, not just doing it— and he's like, okay, cool. And I'm like, you've definitely never said that in your life before. Well, dope. And I'm like, nah, that's not you. You mean like, you don't have to verbatim say anything we're saying. Take the concepts and the intentionality that we're trying to accomplish with our words