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In this segment, the speaker shares a personal anecdote illustrating how a simple psychological tactic—giving a name to a support initiative—dramatically boosted agent recruitment and engagement. Faced with high turnover and stagnant sales, he created the "Agent Mentor Program" (AMP), marketed it via email, and observed a surge of interest from agents across a wide geographic area. The story underscores the broader point that naming concepts and framing them psychologically can profoundly influence behavior in sales environments.

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