John Wetmore coaches sales managers on onboarding new insurance reps. You don't need to hire people who already know everything. Block their time, give them a cheat sheet, and expect mistakes while they learn. Your job is to teach them.
Chapters
All I'm looking for is coachable. If he's like, so what about this product stuff? Do you remember the thing? I, I got you on product, dude. If you dial right, you're going to dial in chunks of 4 hours. At the end of the day, we're going to see how many appointments you have, and then I'm going to prep you for in-home. But dude, if I prep you for in-home now and you don't book any appointments, wasn't that a waste of both of our time? I got you on in-home, plus I already gave him the cheat sheet, plus I already told him he can call for help, plus I gave him a group of people. In-home is easy. We got all that covered. It's no big deal. He don't have to know squat. Or you can sit with Bob and Mary and go, Hey, let me call my guy. And he calls me up and he goes, hey, I'm sitting with Bob and Mary. I got this, this, this thing going on based on the financial inventory sheet. What do I do? That's how WinHome works, right? So I just tell him that. He doesn't need to know anything. I don't want him to know anything. No different than his first day on any other job. He ain't gonna know anything either. I just hired new staff like 2 months ago. She didn't know squat day 1. Would it be weird if I expected her to know anything on day 1? But now I have to sit down and I have to coach her and I have to train her and she has to mess up. And when she messes up, I got 2 choices. I can be frustrated or I can realize she's new and it's my job to teach her.