Mentor Moments with Lee Richter and guest Mikael Yang

10 Jul 2018 · 2 min

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1:43

In this interview segment, Lee Richter and guest Mikael Yang discuss the broader impact of ManyChat on families, entrepreneurs, and businesses, emphasizing how user stories inspire the company's mission. They outline a dual vision for the ManyChat platform: to be the most powerful tool for creating engaging Facebook Messenger experiences and to remain the easiest and most duplicatable solution for users. The conversation highlights the inherent tension between adding powerful features and maintaining simplicity, noting that few companies have successfully combined both. Feedback from customers is presented as a key driver for ongoing updates and the roadmap toward a platform that balances depth of capability with user-friendly design.

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And that's just one family you're helping. Yeah. I mean, think about all the other families and entrepreneurs and people that you're having a positive impact with. It's endless.
It's, it's, I think about like when we think about this, it's these, these kinds of stories do inspire us to, as a company, and to create, we have to like 2 things that we want to do with our platform. We want to create the most powerful platform that allows you to create great experiences for your customers on Facebook Messenger and to create those long-lasting relationships with your customers. But we also wanna make it the most easy to use, the easiest one. Right, and duplicatable. Yes, that is really hard when you think about power always comes with complexity. The more features you put in, the more settings you have to know about. So there was only a few companies that were able to combine power with ease of use, and that is the path that we are taking with ManyChat, and I think that we are making a lot of great updates to the platform, and I think there's a long, way that we will have to go to create it, to make it even more powerful, and to make it even more easy to use. But that person's feedback was one of the things that, like, just inspired us to, like, this is why we're doing this.