Lisa MurphyFounder and Luminaria at Limited to Limitless Transformational Consultants

How to Use AI Without Losing the Human Touch in Your Business

11 Oct 2026 · 1 min

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1:13

A service provider explains the "fractional chief automations officer" model: a retainer-based role that handles a client's automation ecosystem across three tiers, from intake-only to full-practice automation, replacing traditional administrative positions.

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So when I install an automation, I mean, it's, my goal is integration with the business. So I integrate with the business, I become like their automation provider, and instead of hiring a front desk administrator, they would pay me a fraction of that in order for me to run their operating system or their automation system. And so you're the fractional chief automations officer, essentially, in, in, yeah, in, in a sense. And as soon as— and that's like a retainer-based solution, so that integrates with their system, and, and that's a continual payment.
So what does that look like? Uh, one level, or you have 3 levels? What do you have?
Um, I have, I would say about 2 to 3 levels, um, but it's more based on location. So I can automate intake, I can automate internal processes, and I can automate follow-up. So the, the top tier would obviously be full practice automation, the bottom tier being like I can automate your intake system.