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In this brief dialogue, two speakers discuss the critical steps law firms should take before adopting new practice management software. They stress that adoption is not a simple yes/no decision; firms must carefully assess their specific type, practice areas, and reporting requirements. Rather than copying a colleague’s choice or installing software without a plan, they advise a thoughtful evaluation of what the firm needs, who will manage the system, and how to ensure the software delivers the necessary business reports. The conversation warns against the common mistake of “buy‑and‑pray” implementations that lead to staff frustration and inadequate business insights.

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