Lynda ArtesaniLegal Accountant and Data Migration Specialist at The Proper Trust

The Reality of Being Ghosted by A Client

25 Oct 2024 · 1 min

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In this brief dialogue, Speaker A raises the common freelancer/consultant challenge of being ghosted by a client, expressing personal frustration and genuine concern for the client’s wellbeing. Speaker B expands on this by emphasizing an empathetic, data‑driven approach to re‑engagement: acknowledging the client’s possible busyness, referencing concrete revenue or project metrics, and reframing the outreach as a caring check‑in rather than a sales push. The speakers discuss how to craft personalized messages that show understanding of the client’s situation and ask for guidance on the best way to reconnect, highlighting the importance of empathy, relevance, and strategic reframing in client communication.

Chapters

Have you ever been ghosted by a client? How did that feel? And guess what? That's where we are. Man, do I care about you.
Right? Yeah. You're genuinely caring about someone's wellbeing. You're hoping that they respond back with, I've been so busy because it's this. And obviously we see numbers, so we can kind of get like, we could literally write a message. I can see that you're busy because of XYZ in revenue, but we, it's important for us to connect because I'm concerned about These, these components, right? These important pieces to you. But to Linda's point, how do you find that? So I think it's reframing the conversation again. I actively want to participate. I just need to know what's the way to do that.