Short YouTube monologue (Mark Evans DM) predicting that within two to four years AI will significantly change call centers: AI systems will be able to handle calls and sales conversations better than many humans due to massive training data, altering incentives and workforce practices. The tone is informal and enthusiastic, with candid language.
I believe in the next two to four years, artificial intelligence is going to change the game of call centers. I believe there's going to be massive call centers ran through AI technology that could hold a call better than most people because they have a million hours behind them in the system. And it knows how to enter a call, how to exit a call, how to ask for the appointment, how to just. Just have a conversation for salespeople. You don't need to incentivize them with money. You don't need to incentivize them and say, good job, Johnny. You did a great job today. You made fucking 12 call calls when you're supposed to make 200. But I gotta say something nice to keep him keep showing up. No, we don't want that. And I always tell myself, do not cuss. But I get excited.
