This YouTube video ("Great customer service is CRUCIAL!", by Mark Evans DM) delivers practical business lessons emphasizing the importance of customer onboarding and service. In this chunk the speaker urges the team to identify onboarding gaps, improve onboarding processes (including gifting and setting expectations), and to share suggestions with Aaron or the speaker.
Lots of great lessons for any business that anybody's in. By the way. I know sometimes we're talking about specific business. All this stuff relates to every single business. Onboarding your customers better. By the way. If you guys ever see a gap of onboarding diem alliance members, how we can make this better, let Aaron know, Let me know. Like, we literally spend time asking, like, how can we onboard? How can we gift give? How can we set expectations? We got some cool stuff.
