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Mark Murphy explains how to handle blame in conversations by redirecting focus to what people can control: their reactions. This shift enables calmer problem-solving and increases accountability.
Mark Murphy explains how to handle blame in conversations by redirecting focus to what people can control: their reactions. This shift enables calmer problem-solving and increases accountability.
So when we see blame conversations start to emerge, the one phrase we want to get down so that it is just an instantaneous unconscious reaction when we hear blame is to say, "Listen, I getcha, that's fine, but I don't want to talk about that. What I want to talk about is what we can control." "Well, I don't control anything. If Bob got me the darn numbers, I don't have any control over this whatsoever." Really? Nothing? No control at all? No, not a thing. Do we? I don't know. Just saying. Do we control our reactions? Fine, fine. I control my reactions. Good, good. Why don't we start there? And let's now have a more calm, rational conversation because I'm pretty darn sure we can actually find something else we do control.
