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The compliment sandwich buries feedback where people forget it. Leadership IQ found 63% of employees prefer candid criticism over wrapped feedback. Deliver corrections directly and separately from praise so they stick.
The compliment sandwich buries feedback where people forget it. Leadership IQ found 63% of employees prefer candid criticism over wrapped feedback. Deliver corrections directly and separately from praise so they stick.
Stop using the compliment sandwich when you give employees feedback because it hides the one thing you actually need the employee to hear. If you say a compliment sandwich like, Pat, you're one of our smartest programmers, but you're missing deadlines, interrupting people, and being a jerk in meetings. Still, you're incredibly talented. If I'm Pat, what I heard is, I'm one of the smartest programmers, and I'm incredibly talented. We're dealing with the serial position effect. People tend to remember what came first and what came last. The middle stuff is what people forget. And in the compliment sandwich, the middle is the corrective message. Leadership IQ research found 63% of employees would rather get candid, unvarnished feedback than criticism wrapped in compliments. So instead say, listen, in yesterday's meeting, you interrupted 3 people and called 1 idea ridiculous. That needs to change. Give compliments separately. Don't bury corrective feedback in the least memorable part of the conversation.
