What Great Managers Do Differently (COURSE INTRODUCTION)

Mark Murphy introduces a six-week online program teaching managers practical scripts for tough conversations. Learn to deliver feedback without defensiveness, handle difficult personalities like narcissists and blamers, and inspire top performers. Over 100,000 leaders use these techniques.
Chapters
Hi, I'm Mark Murphy, founder of Leadership IQ, and I want to tell you about a program that could fundamentally transform how you lead your team. It's called What Great Managers Do Differently, and it's a 6-week online certificate program designed to give you the tools, the strategies, the specific scripts, and confidence to handle even the toughest leadership challenges. And let's be honest, there are some tough ones out there. Management, because of the people, is one of the hardest jobs in the world. One CEO once told me, if it wasn't for the people, it'd be the easiest job ever. But it's not the easiest job ever. So whether you're navigating difficult personalities, motivating your top performers, you know, trying to hold your team accountable without creating lots of resentment, you know, it can feel pretty overwhelming sometimes. That's where this program comes in. That's where What Great Managers Do Differently comes to help out. Over 6 weeks, I'm going to teach you the exact techniques that great leaders use to not only meet those challenges but actually thrive. For example, you're going to learn how to deliver tough feedback without making people angry or defensive? Listen, anybody can walk into somebody's office and, you know, criticize them. Can you deliver corrective feedback that changes performance without making the recipient upset, angry, defensive, and all the rest? We're going to talk about how to manage difficult personalities like, you know, narcissists, blamers, dramatics, negative personalities, all the people that make management, you know, especially challenging. We're going to look at how to inspire our highest performers, our best people, and actually take some smart steps to make sure that we hold on to those people, because losing even one high performer can drastically undercut the effectiveness of our team. We're going to take a look at how to make better use of our scarce leadership time and even make the rest of the team far more productive and effective. And I'm going to delve into a technique for teaching employees the difference between, you know, just meeting expectations and really exceeding expectations so that we can really coach everybody to significantly greater performance, which is ultimately one of the goals of leadership, right? You're going to do all of this with practical, science-backed techniques, hands-on scripts, specific strategies that have helped over 100,000 leaders worldwide. And the— one of the best parts about this is you're going to do this in only about 90-ish minutes per week over these 6 weeks. So if you've ever wondered how some managers really inspire top performance from other people while other leaders seem to struggle a bit, this is really your chance to get a hold of all of the techniques that those great managers are really using on a daily basis. So listen, if you're ready to elevate your leadership, tackle the challenges managing people with great confidence and a whole toolkit to help you out, join me for What Great Managers Do Differently. I cannot wait to see you there.










