AI models are hallucinating less, and people are coming back. After earlier frustration with bad math and summaries, users are now returning repeatedly, driven by better results and social pressure to keep using the technology.
I think that a lot less people who experience AI now as consumers get a lot less hallucinations. The models have improved a ton, a lot less like AI slop. And so people are starting to build trust in AI answers. That's what's changed. And you gotta understand like, you know, the psychology of humans and consumers and what's going on. Like you can just observe it around you. All right. People that, you know, played around with like GPT like a year or two years ago and like say like, this is terrible math, this is terrible, like summarizing, like I'm out. All right, and generally in tech when people are out, they never come back, all right? This is different. This technology wave is different in the sense that there's been a forcing function where they has brought them back the experience again and again. And we saw a couple of like retention, like smile retention curves. You can see like, hey, it goes back up, all right, that were published recently. And that is interesting. That is a sign that people are either forced through social pressures or there's something else that's bringing them back And that is pushing them and they're having a better experience the second, the third, the fourth time. All right. The more you use it, the better the experience is and the better the retention. So that is, that is fascinating.
Roll Claude out from one laptop to the whole GTM org | Sam Gong & Zach Vidibor
