Flo tested an AI that makes phone calls and got it to secure a full refund on a non-refundable airline ticket. The catch: she had to rebook the next day at $1,000 more expensive.
About $1,000.
Before we released this phone call ability, we were testing it, and so the team comes to me, and they're like, flo, like, we've got, like, a beta of the phone call stuff. It's really rough. It's in beta. It's super buggy. But, like, do you want to give it a spin? I'm like, I would love to give it a spin. And so I go, and I had a flight scheduled the day after for France. And so I go to Lindja, and I'm like, hey, call the airline and cancel my flight, but only if you can get a full refund. First of all, I did not expect it to work, and I did not expect to be able to get a full refund because I did not take a refundable flight. But lo and behold, it worked. And. And so now I did not have a flight. It's like, fuck, I need this flight. So I was like, okay, Lindy, just go back and book me another flight, please. And now she couldn't do that because she could get a refund for the original flight, but, like, for the day after, she couldn't book a flight. It was, like, way more expensive. So I sort of did this to myself. I had to pay, like, an extra thousand bucks for this flight.
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