The speaker argues that the most effective AI additions to established products are small, detailed features that simplify core workflows rather than large chatbot or agent-style integrations. They advise focusing on key points in the customer journey where AI can save significant time or reduce friction.
What I've noticed is that the best AI features from these bigger companies, like, if you already have a product that's like, people love to use, the best AI features are actually, like, smaller, more detailed AI features that make the core workflow easier. Like, as opposed to actually, like, trying to build some sort of chatbot or, like, agent feature. Think about your core customer journey and, like, pick the areas where I can actually help you save a bunch of time or, like, make things easier.
AI News: Dots, GPT-6.1 Sol, Sonnet 5.5, Gemini 4, and everything you need to know
