Leaders often wait until employees visibly break down before offering support, but by then it's too late. The speaker describes scaling her organization too fast and collapsing under the load, arguing that reactive crisis management is a broken model.
This slide is for my leaders. Stop managing by visible stress. If help only arrives after someone breaks, the help is too late. If someone has to cry, snap, quit, disappear, or make a client-visible mistake before you believe the load is real, your support model is broken. And yes, I know leaders are busy. I have been guilty of this inside my own organization. I scaled too big, too fast, and was collapsing underneath these types of things.
