A tradesperson's guide to customer service: never mock questions or make customers feel dumb about technical stuff they don't know. Patience and respect build trust, the most valuable asset in the business.
Hey, are you new to the trades? Customers don't know what you know, and that's okay. Never make someone feel stupid for asking questions. Never laugh at their concerns. Never say, you should have known that. To them, this isn't their trade. It's their home, their business, their livelihood. A little kindness builds a lot of trust, and trust is one of the most valuable things you can earn. Now that you know, you can help someone else know.
