Mike PleziaInside service technician, Clark Associates · Commercial Equipment, HVAC, and Refrigeration professional

PM Is Not Optional | HVACR Mentor

3 Aug 2026 · 1 min

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0:52

In this short mentor-style video, the speaker addresses newcomers to the HVACR trades, emphasizing that preventative maintenance (PM) is essential rather than optional. He explains that PM prevents emergency service calls, reduces repair and equipment replacement costs, and strengthens customer relationships by showing up before failures occur. From the customer perspective, a technician who performs seasonal inspections earns more trust than one who only appears when things break. For technicians, regularly inspecting units teaches them what a healthy system looks like, enabling earlier problem detection. The speaker urges technicians to embrace PM, highlighting its mutual benefits for businesses, customers, and the technicians themselves, and encourages them to share this knowledge with others.

Chapters

Hey, are you new to the trades? Here's something you may not know about preventative maintenance. It's not just a service call. It's how you prevent the emergency calls. PM isn't glamorous. Nobody brags about the equipment that didn't break down. But the companies that invest in it spend less on repairs, replace equipment less often, and build stronger customer relationships because you're showing up before things break. Think about it from the customer side. One tech shows up when something fails. Another tech shows up in the spring to check everything over before the season starts. Who does that customer trust more? For technicians, PM makes you better. Every unit you inspect teaches you what healthy looks like, and when you know what healthy looks like, you recognize problems earlier. Learn to love PM. It pays off in every direction. Now that you know, you can help someone else know.