Forced compliance makes people follow orders under threat of losing their job. Education makes them understand why change matters and actually buy in. The difference comes down to whether workers feel they own their work.
You can force people to adopt change, or you can educate them on why change is necessary and get buy-in. Yeah. And those are 2 completely different mentalities of, do you own your work? Do you own the responsibility for what you're doing? And are you educated in such a way as to why the change is necessary? Or are you just forcing somebody saying that like, if you wanna keep your job, this is what you'll do. And 2 completely different paths. And that has to come from the end customer and their people of the way that they, the culture that they spread.
