Michael UngarCEO of the Industry 4.0 Club

IoT Success: Diagnose Machine Issues Online, Reduce Service Trips

23 Apr 2026 · 1 min

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1:11

In this video, Michael Ungar explains how implementing IoT-enabled remote diagnostics has dramatically reduced on‑site service visits for their equipment. He reports that 90% of service trips now require only one visit or less, and half of those are zero‑trip cases where the issue is resolved entirely online. He illustrates typical problems that can be identified remotely—such as improper use of the emergency stop, intake temperature anomalies caused by blockages or doors left open, and other sensor‑detected conditions. About 50% of issues can be diagnosed and the machine restored without a technician ever leaving the site, delivering huge operational savings. Ungar also mentions that this capability enables an equipment‑as‑a‑service model, where customers receive real‑time information and support through an online portal.

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After putting in IoT, we're doing 90% of our trip— of our service visits are one trip or less, and only 10% is 2 trips or more. And of that 90%, 50% of those trips are zero trips. That means we can diagnose something online saying, hey, the simplest one that always happens is that somebody, they press the emergency stop, and that's why— that's how they stop the machine at night, which is not the right way to do it. And now next morning it's not gonna— it's not starting up. Okay, um, that's a simple one, but there are other things we can see, like the intake. There's some temperature difference on the intake that it might be blocked or something. Or so we ask a question, did you, did you put something in front of the compressor over there? Or is the door suddenly open so there's hot air from the outside? Or etc., etc., right? Oftentimes we can actually— well, 50% of the time we can diagnose the problem and get the machine up and running without us even having to go on site. So that's huge. That is just huge. And then, then comes all the other stuff all the way down to equipment as a service that we can now provide information to the customers through a portal.