Overcoming Change Management Challenges in IT Projects #zerotrust #manufacturing

When you went to implement that zero trust, can you talk for a minute about some of the change management challenges you had? You know, I mean, I can just imagine the conversation. I've been working fine all these years and all of a sudden now I— you know, tell me more about what that was like.

Well, I'll maybe give a couple examples of that. I mean, just looking at our applications and how those applications are deployed, having to go into new access management or identity management of that. You know, working with our supplier teams and working with our internal DT teams, they managed access for, you know, thousands of different suppliers. And so, you know, the different level of access management that's required is, you know, 2 to 3 times what it used to be. But it helps with, you know, here again, once you get inside, to being able to access what you need to and do your job. I think the other piece as well is, you know, we look at the plant-to-plant communications. You know, some of that stuff is actually transparent to the end users because of the way that it's built into the technology layers. But in other cases, and so, I mean, you actually have to introduce new types of technology in order to manage that within our facilities. But the connectivity, Definitely, definitely does, you know, open up an opportunity there, but it does also create some, some additional barriers or change management as you tell people that, you know, like, look, you have to go through these specific steps now versus, versus what you had to do in the past. And that is, you know, that's part of, you know, human nature of moving somebody's cheese from, from A to B, giving them the new instructions of how they have to operate. And when they hit a brick wall and don't have access to something, making sure that they know the way to request that and to break down that barrier.