Michael UngarCEO of the Industry 4.0 Club

Unlocking Quality Management: Strategies for Manufacturing Success

21 Oct 2025 · 1 min

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1:13

In this segment, Michael Ungar explains that a quality manager’s role in manufacturing extends far beyond simply judging whether a product is good or bad. Quality management must align with various standards—customer, ISO, or internal—and these standards apply to the entire organization, not just the production equipment. Effective quality management therefore requires oversight of the whole supply chain, including customer and supplier relationships and all key processes that together deliver a product or service that meets customer requirements. Consequently, a quality manager must possess comprehensive knowledge of, and actively participate in, managing these interconnected processes throughout the business.

Chapters

What I believe is to be a quality manager, to be in quality management, it's not just saying whether a product is good or bad. That is a part of it. But in many manufacturing organizations, quality management involves an adherence to a standard, whether it be a customer standard or an ISO standard or some sort of internal standard. And these standards involve the entire business. Not just the piece of equipment that is making the product that you sell. It's all the way through the, the supply chain. It's management of customers, management of suppliers, and management of all of the key processes that come together to produce a good or a service to a customer's requirement. So to be in quality, in a lot of manufacturing organizations. It is to have knowledge of and to be, and to be a part of in terms of the management of all of these key processes within a business.