Noelle RussellChief Executive Officer, AI Leadership Institute · 5x Microsoft Trustworthy AI MVP | 3.4+ million students | #1 Thought Leader in Agentic AI | AI-Powered Revenue Growth + Cost Optimization Expert ✨Best-Selling Author: Scaling Responsible AI | TEDx Sp

Build Your First AI Employee: Turn every call into a lead

4 Feb 2026 · 1 min

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In this video, Noelle Russell demonstrates how to build an AI receptionist—a virtual employee that automatically answers every inbound phone call, captures caller information, and converts each interaction into a qualified lead. The AI receptionist is custom‑trained on the company’s website and any supplied resources, enabling it to handle common questions and deflect routine FAQs, thereby freeing human staff to focus on higher‑value tasks. The presentation outlines the purpose of the AI receptionist, its lead‑generation workflow, and the benefits of automating call handling for businesses.

Chapters

The first agent I'm going to show you how to create is an AI receptionist. Receptionist, right? An AI receptionist. And the AI receptionist is going to answer every call, turn every call into a lead, and then give you the opportunity to reach out to them and find out how to serve them best. The AI receptionist will also be custom trained on your website and any other resources you give it so that it can answer common questions and deflect FAQ from humans who have other more important higher value work to do in your business.