0:45

In this talk, Noelle Russell highlights a striking research finding that 95% of AI pilot projects never deliver business value because they fail to make it into production. She argues that the root cause is the lack of ongoing operational "care and feeding"—the day‑to‑day maintenance, monitoring, and support that AI systems require once deployed. While certain use‑cases and industries can achieve strong returns (e.g., $3.7 ROI per dollar invested), most pilots stall before reaching that stage. The speaker emphasizes that without dedicated operational resources, even promising AI models will not translate into real‑world impact.

Chapters

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