Christian Osgood says good property managers combine automated systems with constant human contact. They respond instantly to calls, send regular updates about tenant issues, and keep owners involved in decisions. Poor PMs hide behind automation and rarely reach out.
Chapters
I've worked with property managers who all of their systems are automated, all the reports to me are automated, and they just don't do a good job of reaching out, sending a text, an email, something to let us know what's going on consistently. If you work with a truly good PM, this is what it should look like. They reach out to your tenants almost instantly. If you call them, they get right back to you, and they should proactively be trying to contact you. Not every single day, not even every single week, but you should get You should be getting messages or questions from your PM. There should be back and forth interaction. If you're not seeing back and forth consistent interaction, hey, we wanted to get your opinion on this. Hey, we're going to be a little late on the delinquency report this, this month. We're, we're working through something with a couple of your tenants. Give us a second on this to be accurate. Just the basic communication. There's something wrong with your relationship with the PM. It's either the PM is not very good. They don't want to bother you and they don't know that they can include you in the decision-making. But in a healthy property manager relationship for third-party management, there should be normal messaging going back and forth between you guys multiple times a month.