Patrick BiddiscombeNew Breed · Founder & CEO of New Breed | HubSpot-Led Growth | Advisor to HubSpot & FinQore

Boost Customer Support with Multiple Pipelines #shorts #customerservice #customerexperience #hubspot

Name: Boost Customer Support with Multiple Pipelines #shorts #customerservice #customerexperience #hubspot
Uploaded: 2024-05-25T11:00:53+00:00
Duration: 51 s
Channel: Patrick Biddiscombe
Description: A short YouTube video (May 25, 2024) by Patrick Biddiscombe explaining HubSpot ticket-management strategies: assigning ticket owners (manually or via…

25 May 2024 · 1 min

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0:51

A short YouTube video (May 25, 2024) by Patrick Biddiscombe explaining HubSpot ticket-management strategies: assigning ticket owners (manually or via even round-robin) and using multiple pipelines to separate support segments (e.g., online vs in-person). The video also notes HubSpot automation that updates ticket status automatically (for example, an emailed ticket becomes 'waiting on us').

Chapters

Right now, there's no owner for this ticket. We can either manually assign an owner or we can evenly round robin the tickets to my support team so that everyone has an equal chance of getting the support ticket. Now, you can also have multiple pipelines. Multiple pipelines are really helpful if you have different segments of customer support. So let's say you have online customer support and you have in person customer support, and those tickets go through different processes. You can create multiple pipelines and distinguish your tickets that way. HubSpot has some really slick automation behind the ticket statuses that it's already given you. So let's say a ticket comes in and that person has emailed us, the ticket status will automatically change to waiting on us.