HubSpot's Customer Feedback Tools | Service Hub

Do you know what your customers are saying about you? To ensure your customers feel heard and valued throughout their journey with your business, implement customer Feedback Surveys Customer feedback not only gives you the opportunity to understand your customers, but it also identifies who your happiest customers are and how you can leverage them to attract new customers. HubSpot's customer feedback software included in Service Hub Professional and above includes industry standard surveys such as Net Promoter Score, Customer Effort Score, and Customer Satisfaction. If none of these surveys work for your specific use case, you can create your own custom survey. The array of survey choices will help you gauge customer loyalty and satisfaction at every touch point. All of your survey data will be compiled into dashboards ready to be analyzed. These dashboards will help you identify what's working well, what needs improvement, how your customers happiness compares to industry standard averages, and who your happiest customers are. Let's check out how we can do this in HubSpot to access your surveys Navigate to service and feedback surveys. From here, you'll be able to choose which survey to use in accordance with your needs. You'll be able to either create a custom survey or apply basic edits to HubSpot's templated surveys. Choose who to send the survey out to and set up automation to follow up with respondents. Once you publish your surveys and the feedback starts rolling in, you'll have access to a dashboard to analyze your data. To learn more about HubSpot's customer feedback tools, take our Service Hub software Certification in the Academy app. Enjoy.