HubSpot's Customer Portal lets your customers log in to view, update, and track their support tickets in one place. The portal syncs with your team's shared inbox, and you can customize it with your brand colors and logo. It's available on Service Hub Professional and up.
Chapters
When customers don't feel they have ownership over their service experience, trust erodes. That's why it's important to have a single location where customers can view, update and reply to support tickets. Enter Customer Portal A Customer Portal provides a home base where your customers can interact with your support and services team available for Service Hub Professional and above. It's a secure place for your customers to track and manage their open and closed support tickets or file a new ticket so they can take charge of their service experience and be reassured that their problems are being addressed. Let's explore how Customer Portal works Every customer has their own login credentials to access their portal. Within their portal. They are able to open a new ticket or view and respond to existing tickets. Closed tickets also live in the portal, so your customers have a log of past solutions as well. Customer Portal is connected to your shared inbox so your reps can easily access customer responses through conversations. And the best part is that you can build your Customer Portal in just a few steps. Your brand colors and logos are automatically applied to the portal and additional customizable features are just a couple clicks away. To learn more about Customer Portal, check out our Service Hub Software certification in the Academy app.
