The Future of Customer Support: AI vs. Human Interaction

The informational part, I think it's going to do a better job of the human part. I mean, it's just like, you know, I see that you were at a game last night, and I support the same team and I'm the bdr and I'm like, you know, I watched the match last night, it was like, this happened, you know, that personal touch, that's the part I'm saying is like, dude, is that. Is that going to be a problem for people or not? Because if it's a purely informational call and you just want those things answered, AI is clearly going to be a better option. But humans have the ability to add nuance and personalization into those calls in a way that AI struggles with, or will struggle to do it in a way where people will feel it's natural, any kind of way. Right? I've asked enough people about their experience in AI interactions, and that's the thing they struggle most with. They say it's like weird, cold, not connection. And even on support, people will still. Even if they know that AI will answer their question better, they immediately ask for the human agent.