Patrick BiddiscombeNew Breed · Founder & CEO of New Breed | HubSpot-Led Growth | Advisor to HubSpot & FinQore

WhatsApp for Business: The ULTIMATE Tutorial (Fast & Easy)

Name: WhatsApp for Business: The ULTIMATE Tutorial (Fast & Easy)
Uploaded: 2024-08-15T12:33:43+00:00
Duration: 37 s
Channel: Patrick Biddiscombe
Description: Patrick Biddiscombe walks through WhatsApp for Business using a Brazilian fashion brand that hit 93% customer satisfaction and cut phone-support costs by…

15 Aug 2024 · 1 min

Watch on YouTube

0:37

Patrick Biddiscombe walks through WhatsApp for Business using a Brazilian fashion brand that hit 93% customer satisfaction and cut phone-support costs by 58% after integrating the platform in 2018. The brand resolved 92% of customer queries on first contact.

Questions this video answers

2018

93%

58%

92%

17 locations

Chapters

A dynamic fashion brand had a big problem. As they grew from an online only store to 17 physical locations across Brazil, keeping up with customer service demands became difficult. They wanted to enhance pre purchase support, streamline customer care, and reduce costs. Enter WhatsApp. In 2018, the fashion brand integrated WhatsApp into its customer service strategy. By 2019, they achieved a 93% customer satisfaction score and slashed phone support costs by 58%. Plus, they resolved 92% of customer queries right from the first contact through WhatsApp. Want to learn ways you can use WhatsApp to help your business? Watch my newest video Breaking It All Down.