Phil RisherPhlash Consulting · No. 1 Digital Marketing Consulting Company For $1m-10m Home Service Businesses 🚀

10 Minutes or less to secure the customer #shorts

25 Feb 2025 · 1 min

Watch on YouTube

0:41

A short YouTube video by Phil Risher advising businesses to respond to website leads within 10 minutes and to use automated acknowledgments (text and email) to start conversations and request project details. Risher cites a report claiming 44% of website leads never get responded to and says using his lead management process can increase lead-to-close conversion rates by 21%; he invites viewers to DM for help implementing the process.

Questions this video answers

10 minutes

44%

21%

Chapters

If it takes you longer than 10 minutes to respond to a lead, that lead just turned into someone else's customer. A recent report said that 44% of leads coming from a website never get responded to. On top of that, customers want acknowledgment that their inquiry was received and they want to start a conversation to resolve the problem that they have. What this should look like is when someone fills out a form on your website they should get an automatic text and email starting the conversation and letting them know that you received their inquiry. Ask them for pictures, more information about their project. What this will do is to start an open line of communication with your business to move that person from lead to customer. If you're not sure how to do this and you feel like you don't have a good lead management process, DME and I'll show you the exact process that we use to help companies increase their lead to close conversion rate by 21%.