Phil RisherPhlash Consulting · No. 1 Digital Marketing Consulting Company For $1m-10m Home Service Businesses 🚀

9 out of 10 consumers prefer this communication method #business #hvac #plumbing #electrician

12 Jul 2024 · 0 min

Watch on YouTube

0:19

Short YouTube advice clip by Phil Risher about matching customer communication channels to their preferences. The speaker emphasizes that businesses should not force customers into a single contact method—if customers prefer calling, filling a form, texting, or scheduling online, businesses should make those options easy and follow the customer’s lead (e.g., respond by text when customers prefer texting).

If people wanted to call you, they would call you. If people wanted to fill out a form, they would fill out a form. If people wanted to text you, they will text you. So, like, don't try to jam people into what you want them to do. They're going to do what they want to do. They're going to schedule online if they want to schedule online. So if they're. If their preferred communication style is on texting, then just text them and just make it easier for them.