Phil RisherPhlash Consulting · No. 1 Digital Marketing Consulting Company For $1m-10m Home Service Businesses 🚀

most home service businesses treat maintenance agreements #shorts

21 Oct 2025 · 1 min

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0:41

A short advisory video by Phil Risher describing a sales play for home service businesses: offer long-term maintenance customers a credit equal to their past maintenance fees (e.g., the last two or three years) to be applied toward upsells. The speaker frames typical maintenance agreements as low annual fees ($200–$300/year) used mainly to secure future big-ticket work, and argues that crediting those fees toward larger services builds goodwill, creates estimate opportunities for sales reps, and can produce thousands of dollars in additional revenue for businesses trying the play.

Questions this video answers

$200–$300 per year.

After two or three years on the maintenance agreement.

Chapters

Here's how to triple the revenue on your maintenance agreements. Most home service businesses have maintenance agreements where it's 200, 300 bucks every single year and you get these services done. And we all know that it's just to buy the customer so that they choose you whenever they need their big ticket sale. What if after two or three years of someone on a maintenance agreement, you sent them an offer and that offer said, hey, we're going to credit you back the last three years of your maintenance agreement and we're going to use that towards a credit for an upsell and we gave them an offer where we're crediting them back the maintenance agreement that we have. This will not only build goodwill for your customers, it will also allow them to use the maintenance agreement towards something else, a bigger service item in your business. And it will also generate estimate opportunities for your salespeople. We started running this play for a couple customers and we've already seen thousands of dollars of return for these businesses.