Phil RisherPhlash Consulting · No. 1 Digital Marketing Consulting Company For $1m-10m Home Service Businesses 🚀

OWNER of $245K BUSINESS ASK HIS APPLICANTS THIS QUESTION #csr #customerservice #homeservice #hvac

7 Aug 2024 · 0 min

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This YouTube video (Phil Risher, Aug 7, 2024) explains a hiring assessment used by a home-service/HVAC business to identify high-caliber customer service representatives. The excerpt describes a practical test: applicants are shown a nearly full Jobber calendar (screenshot) and asked where they would schedule a job, a task meant to reveal problem-solving, intuition, and tech-savviness. The speaker frames successful candidates as rare ("1 in 200") and emphasizes practical demonstration over prior platform-specific experience.

Some of those questions are literally like a screen capture of a Jobber calendar that's all but full. And the question is, where would you put this job in this full calendar? Right. So when they get through that and they prove to be that 1 in 200, they might not have specific experience with Housecall Pro or Jobber, but they're going to be very intuitive, very tech savvy, and they've illustrated that they're a high caliber individual because they, they've gone through the assessment with flying colors.