Vapi shows call logs and transcripts for inbound and outbound calls, plus chat transcripts when a chat widget is active. What clients see depends on the campaign permissions and access levels you set up.
And when the calls happen, whether it's inbound or outbound, all your call logs are going to show up here. You will be able to view transcripts. Similarly, if you have created a chat agent for your client, you will also be able to see the chat transcripts. In the case of inbound receptionist, you see all your call logs, transcripts, and assuming you have set up a chat widget, whether your client gets to view them or not, that is completely your decision. That depends on whether you have given them visibility into campaigns or not, and what level of visibility and access you've given them. I hope this explains. Let me know if you have more questions. Happy to create more videos that might be helpful. Thank you.
