Vapi lets you run outbound call campaigns directly from your CRM, importing leads from Google Sheets, GoHighLevel, or anywhere else. You control call volume and timing in real time, set triggers that fire during calls, and automatically sync results back to your CRM with do-not-call flags and retry logic built in.
Now coming back to the core of AI automation. So you would either be handling incoming calls or handling outgoing calls. For outgoing calls, you can feed leads into your calling campaigns from any CRM systems or any source. These are not batch calls. You can programmatically decide how many calls are happening, when the calls are happening, what is the outbound calling behavior, what trigger happens after a call is complete or during a call, you can send success metrics back to your CRM, or you can decide when is a lead marked as do not call, or when does a lead deserve to be called back again. These features are built into the system. So this can sync up with whatever lead sources you have, either in a Google Sheet or in a CRM like GoHighLevel.
