Jayson Lowe recounts how asking customers "when's the last time you had that computer tuned up?" sparked a service-business idea. The tune-up concept expanded into offering upgrades (memory, hard drives, CD-ROMs) and—despite Lowe's limited leadership experience—he emphasized surrounding himself with capable people to build a multimillion-dollar service business within a large corporation.
Chapters
And I just started asking the question, when's the last time you had that computer tuned up? Well people naturally would say what are you talking about? Like what's a computer tune up? Like do you have a hoist? Do you put it up there and you tune it up? So this is what gave birth to this service related business which then blossomed into let us upgrade your memory, let us upgrade the hard drive, let us upgrade the CD ROM which some listeners won't even know what the hell that is. But that's what gave birth to this business. And I was obviously inexperienced in leading, I was inexperienced in growing a business but I was very acutely aware of the advantages of surrounding yourself with great people who could help you achieve whatever that objective is that you may have. So that was one of the earliest challenges that I can think of that I was able to overcome and build a multimillion dollar service related business within a big corporation.