Richard Canfield discusses how the internet changed his $950 million brand by letting him show products visually instead of selling mystery boxes. Video and demonstration replaced the old way of selling without letting customers see what they were buying.
Chapters
I created many what I call mysteries.
In a box, right?
They were products that were in a.
Box, and.
You couldn't tell what they were. You had to have a retailer literally explain them.
To the the.
Customer or they wouldn't sell.
And the.
Retailers, unfortunately, never quite explained them to the extent that I wanted them to. And many of my, what I believed to be my very best.
Products did.
Terribly and.
Failed because.
They were mysteries in a box.
But suddenly, with the Internet, you can do, like, this incredible thing that was.