What Happens When Your Team Member Is Out? #podcastclips

Things happen. Having an all-female team, somebody could be on maternity leave, somebody has to step in. Now we have an updated training manual. This is creating a culture of preparing yourself for every situation that if somebody is out, somebody gets sick, somebody can step in and do the job. There's a manual, there's a checklist, there's something that can help us get it done and done to the caliber it deserves and our clients deserve. It's funny because for her role, it was Flawless who stepped into it because of the manuals and because of the systems and processes that we have in place. And that's what it's all about as a team. And I think that you have to start where you are. Like I said, pull out the Voice app, talk through it, make it better, get it into, you know, Google Docs and, and make it tighter. You know, we are all learning and we are all making this better. There's so many things about building a business that's so beautiful, but then it's like, okay, now I've built the business. How do I strengthen it? How do I create new verticals?